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How xe55 Handles Your Personal Information

This Privacy Policy covers what data xe55 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and move through the platform on your phone or browser.

Account data kept secureWallet details never shared without consentCookie settings you controlData requests answered directlyApplies to bKash, Nagad, Rocket users

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to delete something, or raise a concern about how your information is handled, our support team is available through the channels below. For wallet-linked queries — like which bKash or Nagad transaction records we hold — include your registered number in the message so we can pull the right account details quickly.

Team online

Live Chat

Open the chat icon in the xe55 mobile interface or browser lobby. Raise your data query directly and our team will respond to your account.

Email Support

Send your data request or privacy concern to our support email. Include your registered contact number so we can locate your account without delay.

Account Help Section

Navigate to Account Settings inside the platform. The Help section includes a data request form for access, correction or deletion of your personal information.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply security measures at the account, payment and session level to keep your data from being accessed by anyone who should not have it. Wallet details tied to bKash, Nagad or Rocket are stored in encrypted form and are only readable by our payment reconciliation process — not by general staff. Your data is retained for as long as your account is active and for whatever period local law requires after closure. You can ask us to correct or remove information at any time by contacting support.

Encrypted Wallet Links

Your linked bKash, Nagad or Rocket number is stored in encrypted form. Only the payment system reads it during deposit and withdrawal matching — no manual access by staff.

Cookie Control

Session cookies keep you logged in on your current device. You can clear or block them through your mobile browser settings. Doing so may require you to log in again on your next visit.

Data Retention Rules

We keep your account records while your account is open. After closure, retention periods follow the requirements of your local jurisdiction. You can request a summary of what we hold at any point.

Third-Party Sharing Limits

We do not sell your data. Information is shared only with payment processors like bKash, Nagad and Rocket networks strictly to complete your transactions, and with service providers bound by confidentiality terms.

Data We Collect and Why We Use It

xe55 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you enter — your name, contact number, and the wallet you link, whether that is bKash, Nagad or Rocket. Every time you log in from your phone or browser, we record session data: device type, IP address,

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and activity timestamps. This helps us confirm it is you, not someone else, accessing your account. Payment data — the bKash sender number you use, Nagad transfer references, or Rocket transaction IDs — is recorded to verify deposits and process withdrawals accurately. We do not store
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your mobile wallet PIN or full wallet credentials. We also collect behavioural data: which sections you open, how long you stay, and what you tap. This is used to improve the mobile experience and flag unusual activity. Cookies track your session state so you do not
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have to log in again every time you return on the same device. You can adjust cookie behaviour in your browser settings at any time. All data collection is subject to the laws of your local jurisdiction and eligible region — if local law restricts certain
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processing, that restriction applies to your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions, Answered

These are the questions we get most often about how your data is collected, stored and used on xe55. If something is not covered here, reach out through live chat or the account help section.

We collect your name, registered mobile number, and the wallet details you provide — bKash, Nagad or Rocket. Device and session data is also recorded each time you log in for security purposes.

No. We never store your mobile wallet PIN or full wallet credentials. Only your sender number and transaction reference are recorded, solely for deposit verification and withdrawal matching.

Yes. Send a data access request through live chat or to our support email with your registered contact number. We will respond with the account information we hold, subject to local law.

Submit a deletion request via the Account Help section inside the platform or through our support email. Some data may be retained for the period required by your local jurisdiction after account closure.

We share data only with payment networks — bKash, Nagad, Rocket — to process your transactions, and with service providers under confidentiality obligations. We do not sell personal data to third parties.

Session cookies keep your login active on your current device. You can block or clear them in your mobile browser settings at any time, though this may log you out of your current session.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoCrash Dynamite

How xe55 Handles Your Personal Information

Reach Us About Your Data

Live Chat

Email Support

Account Help Section

How We Protect and Manage Your Information

Encrypted Wallet Links

Cookie Control

Data Retention Rules

Third-Party Sharing Limits

Your Privacy Questions, Answered

01 What personal data does xe55 collect when I open an account?

02 Does xe55 store my bKash or Nagad PIN?

03 Can I request a copy of all the data xe55 holds on me?

04 How do I ask xe55 to delete my personal information?

05 Does xe55 share my data with other companies?

06 How do cookies work on the xe55 platform?

Privacy Policy

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