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What You Need to Know Before You Start

Using xe55 means you accept the terms set out on this page — read them before you open an account or make any deposit via bKash, Nagad or Rocket. Access and eligibility depend on your local law and the region you are in.

Account eligibility conditionsJurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount closure rightsContact for legal queries

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How Our Legal Terms Work for You

xe55 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

xe55 operates under terms that apply from the moment you create an account. Whether you deposit through bKash, Nagad or Rocket, the same rules govern how your funds are held, how transactions are recorded and what happens if a dispute arises. We do not override your

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local consumer rights — our terms sit alongside them, not above them. Eligibility to use xe55 depends entirely on the laws of your region. We do not make legal determinations on your behalf. If online gaming is restricted where you are, you are responsible for knowing
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that before you proceed. We recommend checking your local regulations. When a payment is made via Nagad or Rocket, the transaction record stays in your account history. You can request a copy of that record at any time through our support channel. If a bKash transfer
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posts but your account balance does not update within the expected window, contact support with your bKash transaction reference — that reference is how we trace and resolve the issue. We may update these terms when our services change. We will notify you through the contact
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method on your account before material changes take effect. Continuing to use the platform after that notice counts as acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, want to dispute a transaction or need a copy of your account data, we have three ways to reach our team. Quote your account number and — where relevant — your bKash, Nagad or Rocket transaction reference so we can pull the right records quickly.

Live Chat Open the chat icon from any page while logged in. Describe your legal query and share your account number — our team will pull your records and respond directly.

Email Support Send your query to our support address with your account ID and the relevant transaction reference. Written queries work well for formal legal or data requests.

Account Help Centre Log in and open the Help section under your account menu. You can submit a formal request for account data, term clarification or a record of past transactions from there.

YOUR ACCOUNT RIGHTS

Data, Security and Your Legal Position

We handle your account data with care. Here is how we approach the four areas that matter most — what we hold, how we protect it, how long we keep it and what you can do about it.

Data We Hold

We store your registration details, login history and transaction records — including bKash, Nagad and Rocket payment references. We do not sell this data to third parties.

Account Security

Your account uses OTP verification on login and on withdrawal requests. If you see activity you did not authorise, contact support immediately and we will freeze the account while we investigate.

Data Retention

We retain transaction and account records for as long as legally required in the regions we operate. After your account is closed, we keep records for the minimum period required, then delete them.

Your Right to Request

You can request a full export of your account data at any time. Submit the request through the Help Centre or by email. We aim to respond within a reasonable timeframe.

Common Legal Questions About Your Account

These are the questions we get most often about our terms, your rights and how the rules apply when you use bKash, Nagad or Rocket on xe55.

Availability depends on your local law and eligible region. We do not make that determination for you. Check whether online gaming is permitted where you are before opening an account.

Any remaining balance at the time of closure is returned to the wallet you used — bKash, Nagad or Rocket. The reversal follows the standard verification process and your transaction reference is required.

Yes. Submit a data request through the Help Centre or via email with your account ID. We will compile your records and send them to the contact address registered on your account.

Contact support through live chat or email with your account number and the bKash, Nagad or Rocket reference for the transaction. We will investigate and respond with our findings in writing.

We notify you through the contact method on your account before any material change takes effect. Continuing to use xe55 after that notice counts as your acceptance of the updated terms.

Send a written query to our support email with your account ID and a clear description of the issue. Legal and data-related requests are handled separately from general account help.

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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Need to Know Before You Start

How to Reach Us on Legal Matters

Data, Security and Your Legal Position

Common Legal Questions About Your Account

01 Is xe55 available where I live in Bangladesh?

02 What happens to my bKash deposit if I close my account?

03 Can I request a copy of my account data?

04 What do I do if I disagree with a transaction outcome?

05 How will I know if the legal terms change?

06 Who can I contact for a formal legal query?

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